Some people may ask for documentation if a service dog enters their property. But under the ADA, an institution’s employees can ask only two things: “Is the dog a service animal required because of a disability?” and “What work or task has the dog been trained to perform?” Asking for documentation for the dog or asking about the person’s disability is not allowed.
In fact, ADA does not require service animals to have documentation. (Local animal licensing, vaccinations and other policies do apply, though.)
“There are individuals and organizations that sell service animal certification or registration documents online,” the ADA says on its frequently asked questions list. “These documents do not convey any rights under the ADA and the Department of Justice does not recognize them as proof that the dog is a service animal.”
To avoid conflict, some people carry a card or other paperwork just in case they’re questioned about their animal. Wolf said Jubilee has business cards that have information about the ADA printed on the back and answer the two questions allowed under the act.
If a Service Dog/Animal has a cape on they are on duty working so don’t distract or attempt to interact with them.